What is the Say Cheese Guarantee™, and what happens if a promise is broken?

Every Set, from the $1,299 base upward, carries the same four promises. They are specific and measurable on purpose, so there is never an argument about whether one was kept.

1. Set up before your first guest arrives. Booth placement, theme and guest flow are agreed before the event. On the day the booth is set up, tested and open before your first guest walks in.
2. A trained Say Cheese operator, never a subcontractor. Every event is run by the owner or a Say Cheese–trained operator, named before your event and on site for the full duration.
3. Instant gallery via QR, hosted for twelve months. The gallery is live from the first photo. The booth runs on mobile data, so it works in almost every Sydney venue. Guests scan a QR code and save their photos in real time, and the gallery stays online free for twelve months.
4. Every booked minute, or we extend. If a technical issue ever interrupts the booth, it is fixed on the spot and the lost time is added to the end of the booking at no charge.

It means the booth is not being assembled while guests are walking past it. Setup and packdown sit outside your booked hours, so the operator arrives early, builds the booth, tests the camera, the flash, the printer and the gallery link, and has it open before the event's stated start time.

Booth placement, theme, backdrop and guest flow are agreed with you in advance, so nothing is being worked out on the day.

The person who runs your booth is either the owner of Say Cheese Co. or someone trained by Say Cheese Co. to the same standard, and you are told who it is before the event. Bookings are never passed to a casual staff pool or a third-party operator, which is the usual way a photobooth ends up run by a stranger who has never seen the equipment.

The operator stays for the full duration of the 3 booked hours, or longer if extra hours have been added, helping guests with props, prints and the gallery.

The gallery goes live from the first photo of the night. The booth runs on its own mobile data rather than venue wifi, so it works in almost every Sydney venue. Every guest can scan a QR code at the booth and save or share their photos while the event is still happening, and the gallery stays online free for 12 months. There is no waiting for a link to be emailed days later.

If a technical fault ever stops the booth during the booked time, the operator fixes it on the spot and the lost minutes are added to the end of the booking at no charge. If it cannot be restarted, you do not pay for the time you lost. You never pay for coverage you did not get, and you never have to ask for the time back.

If Say Cheese Co. does not turn up, the client pays nothing and is refunded in full. If the booth stops working and cannot be restarted, the client does not pay for the time lost. If setup runs late, the lost time is added to the end of the night at no charge. No arguments, no forms: it is written into the contract.

The guarantee is written into the contract you sign, which is why it can be relied on. A verbal reassurance that something never goes wrong is not a guarantee.

Some inclusions are contractual commitments rather than guarantee promises. They are delivered on every booking, but they sit in the contract's inclusions rather than inside the branded guarantee.

• Unlimited prints. Every photo prints, with no cap and no fair-use clause.
• The AI Filter Suite, included in every Set, is delivered as an inclusion with its own description.
• Highlight reels, when added, are delivered within 48 hours, with the delivery window stated in the contract.
• The custom strip template, with revisions, agreed before the event.

Email hello@saycheeseco.com.au with your event date and which promise was not kept. Because the promises are specific, the operator's own event notes usually confirm it, and the refund or the time credit is issued from there. There is no claim form and no committee.